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F.A.Q

What methods of payment do you accept?
We accept Visa, MasterCard, Amex, Discover and various wallets like paytm, payumoney etc..

 

 

Do you have any retail stores where I can purchase the product?
Currently Greendoor Organics does not have any retail locations. We do this to keep our overhead low so that you, our valued customer, get the lowest possible prices on your purchase. We want you to feel great, without breaking the bank!

 

 

Can I visit your warehouse to pick up or return my order?
Yes! You can come and pick up or return your order from our warehouse locations.

 

 

Where will my package be shipped out from?
Vijayawada, Andhra Pradesh.

 

 

What shipping methods do you use?
We choose the shipping method based on your preferred delivery location.  The couriers we use include Aramex and India post.

 

 

How long will it take to get my order?
Some product packages include standard and express shipping which takes approximately 4-7 business days within India. International orders may take up to 2-3 weeks.

 

 

How do I track my order?
You will receive your tracking number within 24 business hours of placing your order. Once you receive your tracking number you can track your shipment online. If you need assistance, our customer care team will be happy to assist you with tracking your order. Please write a mail to cs@greendoor.in or whatsapp +91-9603399499

 

 

What is your return policy?
We have a 7 day satisfaction guarantee. (Un-opened packages only) To return a product you need an RMA (Return Merchandise Authorization) number, which is provided to you by the calling our Customer Service Team at 9603399499.  Place the RMA number on the outside of the package and simply return to the address provided by our Customer Service Team. Refunds are processed within 3-5 days of receiving your returned merchandise.

 

 

What security measures have you put in place to protect my identity and financial information?
Greendoor Organics recognizes that your privacy and personal information are vitally important. We use the latest security measures, such as SSL (Secure Sockets Layer) and firewalls to protect your information and combat potential threats.

 

 

Our Privacy policy acknowledges the commitment to our customers by agreeing not to rent or sell any personal details. We also assure you, we do not store any of your credit card information on file.

 

 

Contact Us:
Our customer service representatives are available Monday – Friday from 
9am-5pm IST.
We would love to hear from you! Our customer service phone number is +91 9603 399 499

 

 

Head Office
GreenDoor Organics
30-19-28, chaparalavari street,
Seetharampuram,
Vijayawada – 520002, Andhra Pradesh, INDIA.